Policies, Systems and Initiatives
Policies, systems and initiatives related to quality
Goals and Results (Sagawa Express)
| Boundary |
Medium- to Long-term Goal |
FY2020 Goals |
FY2019 Results |
| Sagawa Express |
Maintenance and improvement As shown in following table Sagawa Express of service quality |
Improvement of time quality, freight quality, and response quality (compared to previous fiscal year) |
As shown in following table |
| Quality items (Sagawa Express) |
Scope |
Result |
| Time quality |
(1) Time-band service |
Improved |
| (2) Absence redelivery |
| (3) Morning commercial delivery |
| Freight quality |
(4) Outbound freight accidents |
Improved |
| Response quality |
(5) Requests from customers |
Improved |
Quality Checks by Function (Sagawa Express)
| Frequency |
Name |
Purpose |
Participants/Persons in Charge |
| Head Office |
Branches |
Sales Offices |
Internal
Auditors |
| Weekly |
Quality report at companywide morning meeting |
Report the state of achievement of quality items (see the above). Immediately respond if there are any problems. |
Directors General Managers |
Branch Managers |
Sales Office Managers |
|
| Monthly |
Nationwide quality promotion personnel meeting |
Consider analysis of quality-related problems and measures to prevent their recurrence. |
Directors Quality Assurance Department Sales Department Transportation Network Department |
Quality Managers Managers |
Quality Managers Managers |
|
| Annually |
Internal audit |
Check quality of over 70 items in all sales offices nationwide. Internal auditors are qualified personnel within the company (approx. 3,000 qualified) |
|
|
|
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