Page top

Skip the menu Read Full

Current position in the site
  • Home
  • CSR
  • CSR report
  • Disaster Measures, Relief Efforts and Restoration of Operations Following the Great East
    Japan Earthquake

Here is the main text

Disaster Measures, Relief Efforts and Restoration of Operations Following the Great East Japan Earthquake

Our heartfelt condolences go out to all the victims of the Great East Japan Earthquake that struck on March 11, 2011 (Friday). Directly following the disaster, the SG Holdings Group undertook numerous measures to maintain social infrastructure and ensure lifeline services. In order to overcome this crisis, the entire Group is working together in support of victims of the disaster as well as relevant local government and organizations. Measures taken from the time the initial earthquake struck until the end of March, as well as related information, are as follows.

March 11 (Friday)

Establishment of the Disaster Response Headquarters at the SG Holdings Tokyo Head Office The Disaster Response Headquarters was established at the SG Holdings Tokyo Head Office
headquarters for the SG Holdings Group, immediately following the earthquake on March 11. The newly established Headquarters confirmed the safety of all Group employees and began gathering information on damage sustained by Group companies.

Disaster Response Headquarters established immediately following the disaster

March 12 (Saturday)

Sagawa Express delivers relief goods in response to requests from the Japan Red Cross Society and others
Based on a delivery agreement concluded with the Japan Red Cross Society, Sagawa Express began steady delivery of blankets and other relief goods to Miyagi Prefecture from the early morning of March 12 (Saturday). Sagawa Express also began sending supplies in response to requests from government agencies, including the Cabinet Office's disaster emergency response headquarters, local government , and various trucking associations.

Delivery of relief goods

March 13 (Sunday)

Arrival of 200 support staff at the Sagawa Express Tohoku Branch Office
A support team of 200 drivers and 100 trucks was dispatched from the Sagawa Express Kanto Branch Office to the disaster-hit Tohoku Branch Office in Sendai City, arriving the same day. The support staff initially set about restoring operations at Sagawa Express sales offices in the Tohoku Region, and began efforts toward quick restoration of logistics network operations, which provide vital lifelines.

200 support staff sent from the Sagawa Express Kanto Branch Office

March 15 (Tuesday)

Toward restoration of services
In order to confirm the current situation and give direct instructions to facilitate restoration of operations, Shouichi Heima, the president and CEO of Sagawa Express, went to the Tohoku Branch Office and gave his support to local employees as well as those dispatched from Kanto. He gave instructions to the Disaster Response Headquarters at the Head Office to resume deliveries to local sales offices in the Tohoku Region, where customers could come in a pick up packages.

March 17 (Thursday) to 19 (Saturday)

Reopening of offices in the Tohoku Region and Ibaraki Prefecture
Deliveries from all of Japan to local sales offices (where goods could be picked up by customers) were restarted over a limited area including Aomori, Iwate, Miyagi, Akita, Yamagata and Fukushima Prefectures. On the first day services were resumed (Thursday, March 17), more than 40,000 packages were sent to the Tohoku Region from throughout Japan. In addition, Sagawa Express restarted collection and delivery services on March 19 (Saturday) throughout Ibaraki Prefecture, the area within the Kanto Branch Office's operating area where damage had been the greatest.

A temporary reception center (Sendai Office) after restoration of service

March 22 (Tuesday)

Employees working as one toward complete restoration of operations
Starting early in the morning on March 22 (Tuesday), Sagawa Express company president and CEO Shouichi Heima made visits to the Tohoku Branch Office in Miyagi Prefecture and Fukushima and Koriyama offices in Fukushima Prefecture, taking the lead in efforts to restore transport and delivery networks.

Sending off an employee on the way to deliver relief goods (Yamagata Office)

Efforts for disaster recovery support and strengthening of relief good delivery operations

Eiichi Kuriwada, Chairman and president of the SG Holdings Group, made visits to Sagawa Express' Tohoku Branch Office and the Sendai, Sendaiminami and Ishinomaki Offices. While in Ishinomaki City, Kuriwada supervised operations at the shipping center for disaster relief goods in order to help strengthen future recovery-related delivery efforts. The SG Holdings Group has come together as one, putting their utmost effort into maintenance of social infrastructure and securing of lifelines.

Providing encouragement to employees involved in delivery operations (Sendai Office)

Delivery of relief goods in response to requests from the Japan Red Cross Society, Miyagi Prefecture, and others

In accordance with a delivery agreement concluded between the Japan Red Cross Society and Sagawa Express, we began sending relief goods, which included blankets and foodstuffs among other essential items, directly following the earthquake. Sagawa Express is also sending relief goods in response to requests from government agencies including the Cabinet Office's disaster emergency response headquarters, local government, and various trucking associations. (134 trucks loaded with goods sent as of March 31, 2011.) Additionally, responding to requests from local governments in Miyagi Prefecture (Ishinomaki City, Higashi-Matsushima City and the town of Onagawa), Sagawa Express sent relief goods from supply centers to evacuation centers in the disaster-stricken regions. (Relief goods were sent to 173 evacuation centers in Ishinomaki, 80 in Higashi-Matsushima and 21 in Onagawa.)

Delivery of relief goods
Supply center operations

Adobe Reader by Adobe Systems Inc. is required to view PDF files.